Máscara/Caras

Our store

979 Springdale Rd, #117
Austin, TX 78702

Tuesday - Friday, 10 - 5
Satuday 11 - 4
Sun-Mon Closed

FAQ

Returns

Buyers have 24 hours after delivery to inspect their item(s) and contact hello@bycloudia.life if they wish to initiate a return.

Shipping & Fees

Responsibility: The buyer is responsible for both outbound and return shipping charges.
Deductions: These shipping charges (and packing charges incurred by the seller, if applicable) will be deducted from the buyer's final store credit amount.
Final Sale: All "sale" items are final sale.

Parcel Returns

For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return shipping label is received. Buyers may not receive store credit for returns that are not received in their original condition.

How to Initiate a Return

To start a return, please email us and include:

The reason for the return
Your order number (found in your order confirmation email)
Your phone number
If the item arrived damaged: Photos of the damaged item and the packaging

Once we review your return request, we will contact you with further instructions.

Store Credit Issuance

To ensure both the Buyer and the Seller are satisfied, ByCloudia collects payment from the Buyer at the time of purchase and holds it until the 24-hour Return Policy window has expired.

Each returned item must be received in its original condition. We reserve the right to deduct from the store credit for any damage that may have occurred unrelated to transportation. Store credit for the purchase amount (less any shipping or packing charges for which the buyer is responsible) will be issued upon confirmation that the item has been safely returned to the seller.

Vintage & Custom Items

If you have any hesitation prior to purchase or would like more details, we would love to share more photos and answer any questions. ByCloudia neither assumes nor offers any warranty on vintage, or refinished/reupholstered items after items leave our showroom.

Condition of Items

The majority of items we sell are vintage, unless otherwise stated. Some signs of wear are expected, including items described as “in excellent vintage condition.” If you have any questions or concerns about a piece and its condition, please contact us for additional photos and details prior to purchase. We are happy to set up a FaceTime viewing, or anything you need to feel confident in the condition of the piece.

Listed pricing for any item purchased online does not include shipping, packaging or delivery unless otherwise noted.

Shipping & Handling

ByCloudia will assist customers in determining the best method of shipment for their items including white glove shipping providers and crating services. ByCloudia will coordinate with customers and third party shipping providers in order to deliver your items swiftly and safely. If you are setting up your own shipping, please beware of shipping companies that are not insured and bonded.

By completing a purchase through ByCloudia you acknowledge that responsibility of your purchase transfers to the Third Party delivery provider of your choice at the time of purchase.

Additional Terms

ByCloudia is not responsible for damage, theft, loss or otherwise that occurs after the item has been purchased. ByCloudia is not responsible for damage, theft, loss or otherwise that occurs as a result of shipping or White Glove Delivery. ByCloudia is not responsible to refund, restore or replace inventory that may experience damage, theft, loss or otherwise as a result of White Glove Shipping, Ground Shipping through Fed Ex, UPS or USPS, local third party delivery providers or ByCloudia staff assisting with load in or pick up. ByCloudia will assist in coordinating shipping as a service to our clients, but the third party delivery providers bear full responsibility for the items. By completing a purchase, the client is responsible for any insurance deductibles related to filing an insurance claim.

If using a third party receiver, clients acknowledge that the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of purchase.

We suggest that all clients fully inspect their item at the time of delivery and before the delivery providers leave the home. In the rare event that an item arrives damaged, please call our showroom immediately so we can begin the claim process. In order for us to assist in a resolution and file a claim, we will need to receive detailed photos within 24 hours. Please also take photos of the damage and shipping material and keep the original shipping packaging. ByCloudia will file a formal claim with the third party delivery provider. ByCloudia is not responsible to provide refunds for goods damaged, lost or stolen by third party providers.

We proudly support

Ballet Austin Foundation, Central Texas Pig Rescue, Music Treatment Foundation, RAICES, and The Trail Conservancy - Twilight on the Trail

Contact Us

hello@bycloudia.life

512-985-7546

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