Mask/Faces

Our store

979 Springdale Rd, #117
Austin, TX 78702

Tue 10-5
Wed 10-5
Thur 12-8
Fri 10-5
Sat 11-4
Sun-Mon Closed

FAQ

Returns

Buyers have 48 hours after delivery to inspect their item(s) and contact hello@bycloudia.life if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer's original purchase price + taxes if applicable.

For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return shipping label is received. The buyer may also be responsible for the packing charges incurred by the seller. Buyers may not be reimbursed for returns that are not received in original condition.

To make sure both the Buyer and the Seller are satisfied, ByCloudia collects payment from the Buyer at the time of purchase and only releases payment to the Seller after the 48-hour Return Policy window has expired.

When contacting us to initiate a return, please include:

The reason for the return
Your order # (you can find this in your order confirmation email)
Your phone number
If the item arrived damaged, photos of the damaged item and packaging

Once we review your return request, we will contact you with further instructions.

Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.

If you have any hesitation prior to purchase or would like more details, we would love to share more photos and answer any questions. ByCloudia neither assumes nor offers any warranty on vintage, or refinished/reupholstered items after items leave our showroom.

Condition of Items

The majority of items we sell are vintage, unless otherwise stated. Some signs of wear are expected, including items described as “in excellent vintage condition.” If you have any questions or concerns about a piece and its condition, please contact us for additional photos and details prior to purchase. We are happy to set up a FaceTime viewing, or anything you need to feel confident in the condition of the piece.

Listed pricing for any item purchased online does not include shipping, packaging or delivery unless otherwise noted.

Shipping & Handling

ByCloudia will assist customers in determining the best method of shipment for their items including white glove shipping providers and crating services. ByCloudia will coordinate with customers and third party shipping providers in order to deliver your items swiftly and safely. If you are setting up your own shipping, please beware of shipping companies that are not insured and bonded.

By completing a purchase through ByCloudia you acknowledge that responsibility of your purchase transfers to the Third Party delivery provider of your choice at the time of purchase.

Additional Terms

ByCloudia is not responsible for damage, theft, loss or otherwise that occurs after the item has been purchased. ByCloudia is not responsible for damage, theft, loss or otherwise that occurs as a result of shipping or White Glove Delivery. ByCloudia is not responsible to refund, restore or replace inventory that may experience damage, theft, loss or otherwise as a result of White Glove Shipping, Ground Shipping through Fed Ex, UPS or USPS, local third party delivery providers or ByCloudia staff assisting with load in or pick up. ByCloudia will assist in coordinating shipping as a service to our clients, but the third party delivery providers bear full responsibility for the items. By completing a purchase, the client is responsible for any insurance deductibles related to filing an insurance claim.

If using a third party receiver, clients acknowledge that the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of purchase.

We suggest that all clients fully inspect their item at the time of delivery and before the delivery providers leave the home. In the rare event that an item arrives damaged, please call our showroom immediately so we can begin the claim process. In order for us to assist in a resolution and file a claim, we will need to receive detailed photos within 24 hours. Please also take photos of the damage and shipping material and keep the original shipping packaging. ByCloudia will file a formal claim with the third party delivery provider. ByCloudia is not responsible to provide refunds for goods damaged, lost or stolen by third party providers.

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Contact Us

hello@bycloudia.life

512-985-7546

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